Retail & E-Commerce
Bezen Store sells with AI assistants across Instagram and WhatsApp
Bezen Store centralises Instagram and WhatsApp conversations, sells products with AI assistants and alerts its team about low stock on WhatsApp. More than 330,000 messages have gone through MonoChat.
- messages
- 330K+ messages
- customer conversations
- 31K+ customer conversations
- channels in one inbox
- 2 channels in one inbox
Who is Bezen Store?
Bezen Store is the online shop of Bezen Tekstil, an Istanbul modest-fashion maker in business since 1990. It sells women’s clothing wholesale and retail, in Türkiye and abroad.
Goals
- Bring all social conversations into one place
- Sell products with AI assistants
- Get low-stock alerts in real time
The challenge
A fashion brand selling wholesale and retail gets product questions on Instagram and WhatsApp all day, and stock changes fast.
How Bezen Store uses MonoChat
AI sales assistant
AI assistants answer product questions and guide customers to a purchase.
Low-stock alerts
The team receives WhatsApp notifications when stock runs low.
Results
Since February 2026 Bezen Store has held more than 31,000 customer conversations and over 330,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
