Health & Wellness
Dr. Gökhan Gökler’s practice handles 30,000+ patient conversations across three channels
The practice answers patients on WhatsApp, Instagram and Messenger from one MonoChat inbox. More than 330,000 messages have gone through the platform.
- messages
- 330K+ messages
- customer conversations
- 30K+ customer conversations
- channels in one inbox
- 3 channels in one inbox
Who is Dr. Gökhan Gökler?
Dr. Gökhan Gökler is a dermatology specialist practising in Istanbul, whose practice also produces educational content about skin health.
Goals
- Answer patients on every channel
- Organise appointment requests
- Keep every patient’s history in one place
The challenge
Educational content brings a large audience, and many viewers turn into patients who write on social media.
How Dr. Gökhan Gökler uses MonoChat
Three channels, one inbox
WhatsApp, Instagram and Messenger conversations arrive in the same MonoChat inbox.
Results
Since July 2025 the practice has held more than 30,000 patient conversations and over 330,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.