Non-Profit
İyilik Vakti Association streamlines donor communication across WhatsApp, Instagram and Messenger
İyilik Vakti runs donor communication and donation workflows in MonoChat and re-engages past donors with targeted campaigns. More than 210,000 messages have gone through the platform.
- messages
- 210K+ messages
- customer conversations
- 21K+ customer conversations
- channels in one inbox
- 3 channels in one inbox
Who is İyilik Vakti Association?
İyilik Vakti Association is an Ankara-based humanitarian organisation, formally founded after five years of volunteer aid work. Its projects include water wells, Qurban, iftar meals and water-tanker aid in Yemen, along with Qur’an education in Türkiye.
Goals
- Answer donors on every channel
- Automate donation workflows
- Reconnect with past donors
The challenge
Donors reach the association on several channels, and past donors need a reason and an easy way to give again.
How İyilik Vakti Association uses MonoChat
Automation flows
Flows handle donation information and follow-ups, so volunteers can focus on personal conversations.
Targeted campaigns
Campaigns reach past donors with relevant projects on WhatsApp.
Results
Since March 2026 İyilik Vakti has held more than 21,000 donor conversations and over 210,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
