Non-Profit
Yeryüzü Çocukları Derneği keeps 37,000+ donors informed on WhatsApp
YEÇED manages donor communication and campaigns on WhatsApp in MonoChat, with automated donor journeys and more than 100 campaigns sent.
- messages
- 410K+ messages
- customer conversations
- 37K+ customer conversations
- campaigns sent
- 100+ campaigns sent
- messages in the last 30 days
- 110K+ messages in the last 30 days
Who is Yeryüzü Çocukları Derneği?
Yeryüzü Çocukları Derneği (YEÇED) is an Istanbul-based NGO that has worked since 2016 for children affected by war, disaster and displacement. It reports fieldwork in 16 countries and more than 1.5 million beneficiaries, with programmes such as a school in Idlib and an education centre in Gaza.
Goals
- Answer donors on WhatsApp
- Automate donor journeys
- Share campaigns and updates from the field
The challenge
An organisation working in 16 countries has a lot to tell its supporters, and donors expect quick answers and regular updates about the children they support.
How Yeryüzü Çocukları Derneği uses MonoChat
Automated donor journeys
Flows answer donors and guide them through donation options and confirmations.
Campaigns
WhatsApp campaigns share appeals and field updates with opted-in supporters.
Results
Since October 2025 YEÇED has held more than 37,000 donor conversations and over 410,000 messages on MonoChat, sending more than 100 campaigns.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
