Retail & E-Commerce
İrismo Store sells technology across WhatsApp, Messenger and Instagram with 600,000+ messages
İrismo Store answers product questions and sells on WhatsApp, Messenger and Instagram from one MonoChat inbox. More than 600,000 messages have gone through the platform.
- messages
- 600K+ messages
- customer conversations
- 52K+ customer conversations
- channels in one inbox
- 3 channels in one inbox
Who is İrismo Store?
İrismo Store is a Northern Cyprus technology retailer with stores in Girne and Lefkoşa. It sells consumer electronics from brands such as Dyson, Xiaomi, DJI and Philips, all with a two-year warranty.
Goals
- Answer product questions on every channel
- Turn conversations into sales
- Share offers with customers
The challenge
Electronics buyers compare models and ask detailed questions before buying, on whichever app they use.
How İrismo Store uses MonoChat
Three channels, one inbox
WhatsApp, Messenger and Instagram conversations arrive in the same MonoChat inbox.
Campaigns
Offers reach opted-in customers as WhatsApp campaigns.
Results
Since May 2025 İrismo Store has held more than 52,000 customer conversations and over 600,000 messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
