Non-Profit
Gönüllü Vesileler has exchanged close to 10 million messages with supporters on WhatsApp and Instagram
Gönüllü Vesileler manages supporter conversations on WhatsApp and Instagram in MonoChat, with close to 10 million messages since August 2025.
- messages
- 9.8M+ messages
- customer conversations
- 370K+ customer conversations
- campaigns sent
- 80+ campaigns sent
- channels in one inbox
- 2 channels in one inbox
Who is Gönüllü Vesileler Association?
Gönüllü Vesileler is an Adana-based solidarity association that supports people affected by natural disasters and humanitarian crises, and works on education and basic needs, including water wells in Africa and orphan support in Burkina Faso.
Goals
- Answer supporters on WhatsApp and Instagram
- Handle very high message volumes
- Share campaigns with supporters
The challenge
Social media campaigns bring a flood of supporter messages that a volunteer-driven team must answer quickly.
How Gönüllü Vesileler Association uses MonoChat
WhatsApp and Instagram in one inbox
Every supporter conversation lands in the same MonoChat inbox, whichever channel it comes from.
Campaigns
WhatsApp campaigns share appeals and updates with opted-in supporters.
Results
Since August 2025 Gönüllü Vesileler has held more than 370,000 supporter conversations and close to 10 million messages on MonoChat.
Figures come from MonoChat platform data, rounded down, as of October 2026. A conversation is one customer’s thread on one channel.
