Dashboard
Tag all conversations by topic and priority. Let AI suggest tags automatically and accelerate your operations.
Let your AI bots instantly answer frequently asked questions—so your agents can focus only on complex topics.
Analyze all agent performance, response times, and customer satisfaction with advanced reporting tools.
Quickly transfer requests between team members; route customers to the most suitable agent for their needs.
Organize agents by department or area of expertise. Let AI bots route each request to the right specialist.
Whether you have 5 or 500 agents, MonoChat adapts easily to your call center workflows and scales with your business.
